FAQs
Order & Delivery
After you placed the order, an order confiramtion email which lists the order details will be sent to your inbox immediately. And once we ship out your order, the tracking number will also be automatically sent to your email.
You can also check your order details and tracking number by logging in your account on our website here (make sure to sign up an account using the email you placed the order)
If your order hasn't been shipped, it can be changed or cancelled, just write to let us know. If your order has been shipped, we are unable to change or cancel. You can place another order to buy accessories, or receive the parcel first and return to us, then we can refund. Contact us at support@dwarflab.com to learn more.
We offer a $20 off DWARF II discount for your first purchase on our website, all your need is to subscribe to our newsletter, a unique coupon code will be automatically sent to your email.
For some holidays, we will offer a limited-time deal on our website, the discount will be automatically added to your cart. You can subscribe to our newsletter or keep an eye on our website/socail media to stay tuned. Please note the holidays deal can't be combined with other discount code.
There will be 0~2 days processing time for your order, then the transit time will be 2~15 days depending on your address.
For US and most European countries, transit time is 2~5 days. You can check our shipping policy here to learn more.
We have the 30-day money-back guarantee policy, you can check here to learn how to return your order within 30 days.
To submit a return/exchange, please send a video or photo of the product issue to support@dwarflab.com. For DWARF II related issues, please also provide the SN code at the bottom of the product as an after-sales record.
Note: Please keep the original packaging when returning the product (a $15 deduction will be applied for non-original packaging returns). The seller will bear the cost of return shipping (up to a maximum of $60 for returns).
If you are in the US or most European countries we can ship, you won''t be charged for import and customs fee.
As for other countries we list on our shipping policy, in most cases, you won't need to pay import and customs fee, but you'd better confirm with your local customs.
DWARF II Inquiry
The shape of the DWARF II is special. Because we use a periscope structure to lower the center of its gravity and enhance its stability. This structure makes DWARF II look different from other telescopes.
To get a comprehensive using experience, we recommend you ordering DWARF II Deluxe edition which contains an extra replaceable battery, a UHC filter, two ND solar filters and a filter adapter. But if you don't have enough budget, you can also try the starter kit Classic edition, and you can accessorize your DWARF II later when you need more accessories.
DWARF II single image has a long exposure time of 15 seconds.
Compared to a 35mm camera, the DWARF II's 100mm lens has an equivalent focal ratio of 675mm.
You can check the DWARF II manual and quick start guide here.
It consists of the following three steps: 1) Automatic calibration. DWARF II will automatically shoot 3 images of the sky, and based on these 3 images, the current attitude, tilt, and orientation of the DWARF II can be calculated. 2) GOTO. DWARF II integrates the star atlas, confirming the star to be observed, and it can read the coordinates of the star and point it directly. 3) Tracking. The trajectory of each star in the star atlas has been solved in DWARF II, allowing the star can be automatically tracked.
Based on the parameters of the camera, DWARF II is suitable for the DSOs whose angular size is above 15 arc minutes and the apparent magnitude is below 9, such as NGC2264, NGC5128, NGC6960, NGC1499, M6, M7, M8, M16, M17, M20, M41, M42, M44, M45, M81, M101, IC4604. As long as the cumulative exposure time is long enough and the sky tracking is stable, the weak signals of the nebula can be accumulated, and a variety of nebulae can be photographed.
Yes, DWARF II supports FITS & TIFF RAW fomat.
Yes, DWARF II supports maximum 18W USB type-C charging. And you can also use a USB power bank to charge DWARF II.
You can check the tutorial here.
Step 1: Connect DWARF II to your windows computer with a USB-C cable; keep SD card in DWARF II.
Step 2: Turn DWARF II on and connect it to your phone. Go to Settings - Advanced Settings - MTP Mode and enable MTP mode.
Step 3: On your computer, click on "This PC" or "My Computer," then select DWARF II and access the "MTP" folder to view and edit all files.
*Notes：
- Media Transfer Protocol (MTP) is a standard developed for connecting media devices and smartphones over USB. So it is a mode for you to use Dwarf thru your Windows computer/laptop.
- Make sure there is a memory card inserted into DWARF II already. Without it, do not add any files to this folder, as it may consume the system space and cause lag or malfunction.
-When the memory card is full, feel free to format it. Some necessary shooting data, including dark frames, are already backed up in Scope and won't affect your photography.
-Insert the memory card before powering on, as the card reading process only occurs during startup. Inserting the card after booting up may result in the photo gallery displaying no content. Restarting can resolve this issue.
You can check the tutorial here.
DWARFLAB App Inquiry
You can find the DWARFLAB app on iOS app store or Google Play. About the latest app version, you can check our app updates here.
Here are the steps:
1) Turn on DWARF II, open the app, and click on the photo button.
2) Open WiFi and Bluetooth.
3) Select the name of DWARF II to connect.
4) Once the connection is successful, the camera's view will be displayed.
Check here and navigate to chapter 1.3.2 to learn the details on all the details.
Please check the tutorial here.
Please check the tutorial here. Navigate to chapter 1.3.1 on the device password.
Please check the tutorial